Policies, Shipping & Pricing
Exchange Policy:
We are happy to provide full store credit for any item returned within 10 days of purchase. We do not provide refunds. Store credit will be valid for one year. All returns must be properly packaged and insured. There can be no sign of wear. Please contact us by phone or email for a return authorization.
Shipping Information:
All purchases are shipped fully insured by Federal Express 2nd Day Air (unless otherwise specified) or USPS Express Mail. All shipments require a signature upon delivery. At this time, The Golden Eye does not ship outside of the United States.
Ring Sizing Information:
Many of our in-stock rings can be sized at least one size up or down. Some designs require a special order. Special orders usually take 4 to 6 weeks for completion.
Gift wrap:
We have beautiful gift wrap available at no charge, by request.
Pricing:
Due to fluctuating gold costs, prices are subject to change without notice.
Custom Orders:
Custom orders are one of our specialties. Using your stones or ours, we can co-create a beautiful, powerful piece. Please peruse our website, including the Portfolio section, to see what we have designed for others in the past. Once we finalize the design (a design fee may apply) and provide you with an estimate, a deposit of 50% is required to start. Custom orders usually take 6 to 8 weeks to complete. Deposits on custom orders are non-refundable and non-transferable. Please call us to discuss your project and let us know if you would like us to email you a Custom Order Agreement.
Layaway:
We offer a three-month layaway for in-stock items, with the submission of a credit card for automatic payments. Let us know if you would like us to email you a contract.
Gift Certificates:
Gift certificates may be purchased for any amount; they are valid for one year from the date of purchase.
We are happy to provide full store credit for any item returned within 10 days of purchase. We do not provide refunds. Store credit will be valid for one year. All returns must be properly packaged and insured. There can be no sign of wear. Please contact us by phone or email for a return authorization.
Shipping Information:
All purchases are shipped fully insured by Federal Express 2nd Day Air (unless otherwise specified) or USPS Express Mail. All shipments require a signature upon delivery. At this time, The Golden Eye does not ship outside of the United States.
Ring Sizing Information:
Many of our in-stock rings can be sized at least one size up or down. Some designs require a special order. Special orders usually take 4 to 6 weeks for completion.
Gift wrap:
We have beautiful gift wrap available at no charge, by request.
Pricing:
Due to fluctuating gold costs, prices are subject to change without notice.
Custom Orders:
Custom orders are one of our specialties. Using your stones or ours, we can co-create a beautiful, powerful piece. Please peruse our website, including the Portfolio section, to see what we have designed for others in the past. Once we finalize the design (a design fee may apply) and provide you with an estimate, a deposit of 50% is required to start. Custom orders usually take 6 to 8 weeks to complete. Deposits on custom orders are non-refundable and non-transferable. Please call us to discuss your project and let us know if you would like us to email you a Custom Order Agreement.
Layaway:
We offer a three-month layaway for in-stock items, with the submission of a credit card for automatic payments. Let us know if you would like us to email you a contract.
Gift Certificates:
Gift certificates may be purchased for any amount; they are valid for one year from the date of purchase.
