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Covid Update: We have reopened our store! We are here to serve you Monday-Saturday from 11-5, four clients at a time, masks required.






Jewelry Care

The Golden Eye™ strives to offer original designs, quality workmanship, and a memorable experience.

We pledge our service and support for the life of your jewelry. Our unique designs require very little in the way of maintenance in order to enjoy them for years and years. Below are some tips on how to best keep your jewelry in top form. If you take your items to a jeweler to be worked on, you may wish to send them the link to this page. If you prefer to send your jewelry to us to have it serviced, please feel free to contact us.
Adjusting

Adjusting"W" Clasps

The “W” clasp on your chain or necklace is a classic design, used for thousands of years as a closure. It can also be used as a "hanger" for a pendant. The W is made of 24kt gold and is very flexible.

To open the clasp, push one “wing” of the W forward. Do not pull out laterally. To insure a secure closure, push the wing back to center, and align with the center loop.

After many uses you may find your clasp becoming stiff. This can easily be remedied by having it annealed, a process where the gold is heated and cooled, making the piece soft and flexible once again. Any reputable jeweler can do this for you. If you would like us to do it, please allow 1-3 days for completion.
Behind the Ear Latching Hoop

Behind the Ear Latching Hoop

On rare occasions, the catches on our hoops loosen over time. To be sure that your hoops are on securely, listen for a click as you close them. If they do not click firmly, the catches need to be tightened and the hoops should not be worn until adjusted. You are welcome to bring them into our shop for a free adjustment, although this can be done by any jeweler, or yourself, with a pair of needle nose pliers. Squeeze the catch together very gently; you will barely see the catch move. Check the fit of the post and continue until the earrings are clicking soundly again.

Briolettes, Teardrops, and Stone Backdrops

A briolette is an elongated pear-shaped gemstone cut with facets; a teardrop is an elongated pear-shaped gemstone without facets. Stone backdrops are flat pieces of gemstones, nacreous material, or fossils. All of these drop styles require special care to protect them from being dropped or scratched by hard surfaces; some of them are unsuitable for cleaning in an ultrasonic. If you have any questions, please call us (505-984-0040).

Diamond Beads

Put your necklace on with the clasp in front of you, and then move the necklace around so the clasp is in the back. This procedure puts much less strain on the area where the clasp is attached to the beads. This is the area that receives the most stress.

We recommend restringing once a year. Do not sleep or shower with your diamond beads on.

Hanger Studs

Do you have ears that are especially sensitive to weight? Are you concerned that your ear holes appear too large? You can still enjoy Ear-rangements by utilizing our Hanger Studs (look under Hoops).

Each pair is fitted with hooks or labyrinths so that drops can be hung from them, for a comfortable and exciting look. The fittings are low maintenance 18kt gold wire, adjusted to allow the bail of the drop to slip on and off with resistance. As with all of our Ear-rangements, it's best not to wear them while engaged in vigorous exercise or clothes-shopping (which can qualify as vigorous exercise!).

In Front of the Ear Latching Hoops

In Front of the Ear Latching Hoops

To be sure your hoops are on securely, the wire needs to snap firmly into the notch that sits in front of the ear. If it does not, hold the hinge between two fingers, and gently pull on the end of the wire until the wire snaps into the opening properly. If the wires become misshapen from undue force, we will be happy to adjust them for free in our store.

Pearls

To insure that your pearls give you many years of use, please avoid contact with household chemicals, cosmetics, hairspray, and perfume. Gently rub them with a damp cloth when you remove them.

Do not put pearls in an ultrasonic cleaner. We recommend restringing once a year. Do not sleep or shower with your diamond beads on.

Rings

We recommend that all rings with gemstones have an annual check up by a jeweler to insure that they are secure. Certain stones may become worn and scratched with daily wear. Eternity Bands (set with stones that occupy the total circumference of the ring) can be vulnerable to damage if worn during strenuous activities involving the handling of heavy objects (weightlifting, landscaping, etc.).

We offer "spa services" for your rings once a year, free of charge (not including shipping), during which we clean them and check the security and condition of the stones. We encourage you to take advantage of this service...contact us.